Frequently Asked Questions

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Standard shipping typically takes 5-7 business days within the continental United States. Express shipping options are available for 2-3 day delivery. International orders may take 10-14 business days depending on customs processing.

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. All duties and taxes are the responsibility of the customer and will be collected upon delivery.

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or directly through the carrier's tracking portal.

We take great care in packaging all jewelry pieces. If your item arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange for a replacement or full refund immediately.

Yes, complimentary luxury gift wrapping is available for all orders. Simply select the gift wrapping option at checkout, and we'll present your jewelry in an elegant gift box with ribbon.

Store your jewelry in a cool, dry place away from direct sunlight. Clean with a soft, lint-free cloth after each wear. Avoid contact with perfumes, lotions, and harsh chemicals. Remove jewelry before swimming or exercising.

We recommend removing all jewelry before swimming, bathing, or engaging in water activities. Chlorine and saltwater can damage precious metals and gemstones over time.

Soak your diamond jewelry in warm water with mild dish soap for 20-30 minutes. Gently brush with a soft toothbrush, rinse thoroughly, and pat dry with a lint-free cloth. For deep cleaning, we offer complimentary professional cleaning services.

Yes, we offer comprehensive repair services including resizing, stone replacement, and restoration. Contact our customer service team for a complimentary repair assessment and quote.

We recommend having your fine jewelry professionally inspected every 6-12 months to check for loose stones, worn prongs, and general wear. This service is complimentary for all our customers.

We offer a 30-day return policy on all non-custom jewelry. Items must be unworn, in original condition, and returned with all original packaging and certificates. Custom and engraved pieces are final sale.

Contact our customer service team to receive a return authorization number and prepaid shipping label. Pack your item securely in the original packaging and ship within 5 business days of receiving your return authorization.

Yes, exchanges are welcome within 30 days of purchase. If there is a price difference, you will be charged or refunded accordingly. Contact us to arrange an exchange.

Refunds are processed within 5-7 business days of receiving your returned item. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear on your statement.

Custom and personalized jewelry pieces are final sale and cannot be returned or exchanged. We will provide detailed renderings and approvals throughout the custom design process to ensure your complete satisfaction.

Absolutely! We specialize in custom jewelry design. Our expert designers will work with you to create a one-of-a-kind piece that reflects your personal style and vision. Schedule a consultation to begin your custom journey.

Custom orders typically take 6-8 weeks from final design approval to completion. Complex designs or special stone sourcing may require additional time. We will provide a detailed timeline during your consultation.

Our process begins with a consultation to understand your vision. We then create detailed sketches and 3D renderings for your approval. Once approved, we craft your piece using the finest materials and craftsmanship. You'll receive updates throughout the creation process.

Yes, we welcome the opportunity to work with your heirloom or personal gemstones. Our gemologists will assess your stones and incorporate them into a beautiful new design that honors their significance.

Custom orders start at $2,500. The final price depends on materials, gemstones, and design complexity. We'll provide a detailed quote after your initial consultation with no obligation to proceed.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and bank wire transfers. For purchases over $10,000, we also offer financing options through our partners.

Absolutely. We use industry-standard SSL encryption to protect all payment information. Our checkout is PCI DSS compliant, and we never store your complete credit card information on our servers.

Yes, we partner with leading financing providers to offer flexible payment plans. Options include 0% APR for qualified purchases over $1,000. Apply at checkout to see your financing options instantly.

Yes, through our financing partners, you can split your purchase into monthly installments. Terms range from 3 to 24 months depending on the purchase amount and your credit approval.

Sales tax is charged based on your shipping address and local tax regulations. The exact tax amount will be calculated and displayed at checkout before you complete your purchase.